Resident Advocate

WHO WE ARE

The Road Home was founded in 1923 and has been a leader in the endeavor to end homelessness for over 100 years. We provide low-barrier emergency shelters, supportive services, and housing-first-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their community. 

The Road Home is an Equal Opportunity Employer

Our mission to help people experiencing homelessness is strengthened by a highly qualified team with a variety of perspectives, backgrounds, and experiences. We are committed to fostering a workplace where everyone feels valued, respected, and empowered to contribute their unique strengths.

We welcome applicants from all walks of life who share our passion for ending homelessness, collaboration, and compassion. Together, we can create a supportive environment where every voice is heard, and every person has the opportunity to succeed.

BENEFITS
The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.

Come be part of the solution.
We have a robust, reasonably-priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)

• Health Care Plan (Medical, Dental & Vision)
• HSA, FSA, HRA (We reimburse part of your deductible!)
• Retirement Plan (403B with TRH contribution and match)
• FREE Life Insurance for employees
• Paid Time Off (Vacation, Sick & 12 Public Holidays)
• One Floating Holiday Per Year
• Free Short Term & Long Term Disability
• Employee Assistance Program
• Free Training & Development
• Tuition Assistance for a wide variety of classes!
• Public Service Loan Forgiveness (PSLF) qualifying agency

Job Summary 

The Resident Advocate will work at the front desk at one of our permanent supportive housing sites and perform a wide variety of duties relating to working with poverty and vulnerable populations. This team member will work in a beautifully renovated hotel featuring studio, one-bedroom and two-bedroom apartments for chronically homeless single men, women and families. Working here is an opportunity to build and change lives! 

*Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions, so please still apply 

*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. 

Location
Palmer Court

Reports to
Assistant Property Manager & Staff Supervisor

Position Status
Full-Time, Part Time 

Shift

Swing Shift 3:00PM-11:30PM

Pay Grade and Starting Rate
Grade 4/$16.80/hour

FLSA Status
Non-Exempt

Key Job Functions 

1. Provide excellent customer service to our residents and their families, guests, donors, vendors, community agencies, etc. 
2. Work with diverse clients - being culturally responsive and approaching clients who are from different racial, socio-economic, and ethnic communities with respect and openness. 
3. Work with people who have experienced trauma from a Trauma-Informed Care perspective. 
4. Provide crisis intervention as needed; including determining when it is necessary to involve other staff, administration, or the authorities. 
5. Provide clear, specific and consistent information to residents, and instruct residents of property rules/procedures. 
6. Monitor the activities of residents to ensure the safety of residents, volunteers and staff. 
7. Assist in resolving conflicts that may arise among residents. 
8. Work well in a public service-delivery environment, which can often be fast-paced and require excellent multi-tasking skills. 
9. Assist in maintaining a clean and safe facility, identifying special needs and referring needs to supervisor. 
10. Perform rounds to check the building for safety and security. 
11. Draft incident reports where appropriate, maintain records of resident and guest activity and maintain an accurate shift log. 
12. Operate as part of a team that strives to serve people who have/are experiencing homelessness in our community. 
13. Check resident’s guests in and out. 
14. Other duties as assigned. 

Promoting Best Practice 

• Demonstrates awareness and desire to understand diverse populations 
• Ability to contribute to the Agency’s commitment to enhancing awareness and appreciation 
• A willingness to understand that housing first, harm reduction, low barrier access to resources is best practice and essential to our mission at The Road Home. 
• Ability to set and maintain good boundaries, using Trauma-Informed Care as a guideline 

Education and Experience 

1. High School diploma or GED required 
2. Experience working with diverse and vulnerable populations preferred 

Required Skills and Abilities 

1. Strong interpersonal skills and ability to work with diverse populations. 
2. Excellent writing and documentation skills. 
3. Willing to be a proactive member of a team. 
4. Ability to work from a Trauma-Informed Care framework.  
5. Familiarity with the Housing First philosophy.  
6. Ability to work with community partners. 
7. Self-starter and self-directed. 
8. Ability to accept direction from Supervisor. 
9. Excellent organizational skills and strong computer skills. 
10. Demonstrated awareness of and sensitivity to diverse populations. Ability to contribute to the agency’s commitment to enhancing awareness and appreciation of diverse ethnic and cultural heritages.  
11. Must pass a pre-employment background check and drug screen. 

Physical and Equipment Requirements 

• Ability to lift 25 pounds. 
• Ability to sit, stand or walk for an hour or more at a time.