Permanent Supportive Housing Case Manager

Salt Lake City, UT

Full Time

Housing

Entry Level

Who We Are

The Road Home was founded in 1923 and has been a leader in the endeavor to end homelessness for over 100 years. We provide low-barrier emergency shelters, supportive services, and housing-first-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their community.

The Road Home is an Equal Opportunity Employer

Diversity, Equity, Inclusion & Belonging (DEIB) is essential to The Road Home’s mission of helping people experiencing homelessness move back into housing. We know that having a more diverse team makes our organization stronger and leads to better experiences and outcomes for the people in our programs.

The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.
Come be part of the solution.
We have a robust, reasonably-priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)

Health Care Plan (Medical, Dental & Vision)
HSA, FSA, HRA (We reimburse part of your deductible!)
Retirement Plan (403B with TRH contribution and match)
FREE Life Insurance for employees
Paid Time Off (Vacation, Sick & 12 Public Holidays)
One Floating Holiday Per Year
Free Short Term & Long Term Disability
Employee Assistance Program
Free Training & Development
Tuition Assistance for a wide variety of classes!
Public Service Loan Forgiveness (PSLF) qualifying agency

Job Summary

The Permanent Supportive Housing Case Manager will work as part of our Housing Case Management Team to provide direct Case Management services to families who have moved out of homelessness and are living in housing throughout Salt Lake County. The Case Manager will help connect families with resources, and work closely with the Case Management Team, other agencies, and community partners to help support and facilitate families in meeting their diverse needs. Case Management duties will include time in the office, in families’ homes, and in agency vehicles transporting clients throughout the county. Services will be provided with an emphasis on Trauma Informed Care and Housing First principles.

*Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions, so please still apply

*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Positions Available
1

Location
Palmer Court

Reports to
Permanent Supportive Housing Supervisor

Position Status
Full-Time

Shift
Monday - Friday, 40 hours

Grade, Starting Rate
Grade 6, $18.90/hour

FLSA Status
Non-Exempt

Duties and Responsibilities

CM will work with families/singles with long term rental assistance vouchers and assist in getting them stabilized in their housing and community.
Focus on housing and strengths-based practices to meet the unique needs of each tenant.
Be familiar with rental assistance funding sources.
Be familiar with Trauma Informed Care and Housing First practices.
Provide clients with program referrals and links to other community resources, and facilitate each client’s access to these resources.
Provide direct case management to families and singles, including: crisis management, ongoing assessment, goal setting, and problem solving.
Assist clients in obtaining employment and or working on applying for Social Security benefits.
Advocate and negotiate on the client’s behalf with property managers.
Assess children’s needs to make appropriate community referrals, and liaise with schools as needed for supportive services.
Assist tenants in getting on waitlists for Section 8, Public, and Subsidized Housing.
Attend weekly staff meetings, case staffing, and additional meetings as assigned.
Engage in daily collaboration with other departments, maintaining and promoting a healthy team environment.
Keep accurate records, case management notes, and statistical data as assigned.
Other duties as assigned

Promoting Best Practice

You must:

Be willing to demonstrate an awareness of and desire to understand the diverse populations we serve.
Contribute to the Agency's commitment to enhancing awareness and appreciation of diverse ethnic and cultural heritages.
Have a willingness to understand that housing first, harm reduction, low barrier access to resources is best practice and essential to our mission at The Road Home.

Other duties as assigned

Skills and Requirements

Ability to work individually in a self-directed manner, and as part of a team.
Ability to work in highly stressful situations.
Strong interpersonal skills and ability to work with diverse populations.
Excellent organizational skills.
Strong computer skills and able to use Microsoft Office programs.
Access to reliable transportation; personal vehicle helpful.
Must pass a pre-employment background check and drug screen.
Must have a clean driving record and be insurable on our agency policy. Driving will be a daily requirement.
Must pass a pre-employment background check and drug screen.

Education and Experience

Bachelor’s Degree in a related field preferred
Experience working with a diverse population preferred

Physical and Equipment Requirements

Ability to lift 25 pounds.
Ability to stand and/or walk for at least an hour at a time.
Ability and willingness to drive an agency vehicle.

Apply for this position

Required*

Apply with Indeed

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

What is your preferred name?

What are your preferred pronouns?

Do you have experience working with diverse and/or vulnerable populations? If so, how many years of experience do you have?*

Have you ever been employed by The Road Home previously?*

How did you hear about this position? If you were referred by a Road Home employee, please provide their first and last name.*

Do you have any relatives who currently work for The Road Home?*

If you answered YES to the previous question, please list your relatives first and last name here:

This job requires the ability to drive an agency vehicle. Do you have a valid driver's license and are you eligible to be insured by our agency's vehicle policy (at least 21 years of age with a clean driving record)?*

Are you comfortable working with clients with difficult criminal backgrounds?*

Do you agree with Housing First and Harm Reduction Philosophies'?*

The following questions are entirely optional.

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Gender

Race/Ethnicity

Invitation for Job Applicants to Self-Identify as a U.S. Veteran

A “disabled veteran” is one of the following:
- a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
- a person who was discharged or released from active duty because of a service-connected disability.
A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran status

I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER

Voluntary Self-Identification of Disability

Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury

Please check one of the boxes below:

YES, I HAVE A DISABILITY, OR HAVE HAD ONE IN THE PAST NO, I DO NOT HAVE A DISABILITY AND HAVE NOT HAD ONE IN THE PAST I DO NOT WANT TO ANSWER

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Name	Date

Human Check*

Submit Application