Palmer Court Property Manager

Who We Are

The Road Home was founded in 1923 and has been a leader in the endeavor to end homelessness for over 100 years. We provide low-barrier emergency shelters, supportive services, and housing-focused-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their community. 

The Road Home is an Equal Opportunity Employer

Our mission to help people experiencing homelessness is strengthened by a highly qualified team with a variety of perspectives, backgrounds, and experiences. We are committed to fostering a workplace where everyone feels valued, respected, and empowered to contribute their unique strengths.

We welcome applicants from all walks of life who share our passion for ending homelessness, collaboration, and compassion. Together, we can create a supportive environment where every voice is heard, and every person has the opportunity to succeed.

BENEFIT SUMMARY

The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.
Come be part of the solution.
We have a robust, reasonably-priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)

• Health Care Plan (Medical, Dental & Vision)
• HSA, FSA, HRA (We reimburse part of your deductible!)
• Retirement Plan (403B with TRH contribution and match)
• FREE Life Insurance for employees
• Paid Time Off (Vacation, Sick & 12 Public Holidays)
• One Floating Holiday Per Year
• Free Short Term & Long Term Disability
• Employee Assistance Program
• Free Training & Development
• Tuition Assistance for a wide variety of classes!
• Public Service Loan Forgiveness (PSLF) qualifying agency

Job Summary 

The Road Home seeks employees that have a deep commitment to the mission of serving adults and families that are experiencing homelessness.  Join our growing Property Management portfolio as we help families and individuals transition from emergency shelter to permanent, stable housing.  We are looking for a dynamic leader, with strong mentoring, management, and operations skills.  Ideally, the candidate for the Property Manager is someone with analytical and problem solving skills; has a familiarity with building maintenance systems; good command of leasing practices; strong knowledge of property management and tenant/landlord practices, laws, rules and regulations; knowledge of government housing programs and regulatory requirements; strong team-building and interpersonal skills, strong written and verbal communication skills and proficient with computer systems. This position must enjoy mentoring and have the ability to create a cohesive team. Experience with implementing processes and procedures is a must.   

This position is responsible for the efficient management of The Road Home’s Palmer Court Permanent Supportive Housing Property. It is required to satisfy the requirements of ownership and tenants. Preserve and increase the value and integrity of the properties and to meet financial objectives. This includes compliance to all program regulations, handling tenant relations, overseeing maintenance, and supervision of other property management staff.   

Location
Palmer Court
999 S Main St, SLC, UT 84115

Reports to
Director of Property Management

Position Status
Full-Time

Grade, Salary Rate
Grade 11,$29.34

FLSA Status
Exempt

Shift
Monday – Friday, 40 hours

Tenant Relations 

1. Using a trauma-informed approach, this position is required to create and maintain good relationships with tenants, supportive service team members, and the community. Develop and implement innovative solutions to tenant and community issues.  
2. Implement and enforce rent payment procedures in collaboration with the supportive services team. 
3. Communicate with compassion and have a solution focused mindset. 

Collaboration 

1. Work with Road Home case management teams, community programs, and the community triage group to recruit qualifying households when units become available. 
2. Ensure services teams have all necessary information in a timely manner to support tenant stability.  
3. Problem solve tenant issues as a team    

Compliance 

1. Maintain current knowledge of and ensure compliance with all applicable state and local laws, particularly regarding resident-landlord relations, all applicable OSHA regulations and fair housing laws and ensure that all team members are familiar with and understand them. 
2.  Collaborate with Housing Authorities, Utah Housing Corporation and other partner agencies as needed on U.S. Department of Housing and Urban Development programs and regulations with the LIHTC program. 
3. Oversee the tax credit program reporting requirements to ensure program compliance, by performing audits, ensuring reporting requirements with all funding sources are completed, and using reports to monitor efficiency. 
4. Oversee and support Assistant Property Managers in rent collection as required in preparing statements and notices for non-payment of rent and other violations.  Oversee, support and have knowledge of tenant accounts and determine which residents could benefit from further support.  Coordinate and communicate with case management staff regarding the status of resident accounts and behaviors. 
5. Prepare and revise lease documents, re-certifications, and other supporting documents as needed to comply with industry requirements.  
6. Perform inspections and support on-site staff to ensure that units are being maintained according to HUD/LIHTC required housing quality standards. 
7. Maintain required records and statistics, prepare and present reports and statistical summaries, to Palmer Court staff, The Road Home leadership, and to community organizations, as appropriate.  
8. Oversee all aspects of property management to ensure the property is well maintained and meets all funding requirements. 
9. Oversee the eviction and rent process with staff and the attorney. 
10. Collaborate and communicate with the Permanent Supportive Housing Supervisor and Case Managers to ensure that units are leased in a timely fashion by qualified applicants. 
11.  Ensure lease violations are managed appropriately.  

Supervision 

1. Support and supervise Assistant Property Managers and maintenance staff to maintaini 24-hour, seven-days-per-week coverage and preserve and increase the value and integrity of the properties building maintenance and upkeep.   
2. Provide supervision, support, and mentorship for the property management team through a hands-on training approach and through special focused training seminars led and designed by you. 
3. Create a team environment that fosters and delivers operational excellence, performance, and accountability. 
4. Participate in the recruitment, interview, selection and evaluation process for property management staff 
5. Assist staff with questions and problems relating to housing programs. 
6. Keep management informed on all staff matters. 
7. Model trauma-informed leadership in all interactions with staff and guests. 
8. Provide clear, constructive feedback to staff regularly, fostering growth and accountability. 
9. Hire, train, mentor, and support team members through hands-on guidance and resource sharing.  
10. Delegate tasks effectively while ensuring equitable distribution of workload. 
11. Resolve conflicts promptly and professionally, using de-escalation techniques and leading difficult conversations with kindness and directness.  
12. Uphold agency policies consistently and lead by example. 
13. Conduct regular one-on-one meetings with employees to exchange feedback, actively listen, and address professional development needs. 
14. Develop and implement performance improvement plans and other corrective actions when needed, with measurable goals, equipping staff with the tools and guidance to achieve success. 
15. Collaborate cross-departmentally to align team goals with organizational mission. 
16. Monitor and ensure completion of all mandatory trainings, while maintaining accurate participation records. 
17. Track and report on team performance metrics (attendance, outcomes, etc.), as needed. 
18. Perform employee evaluations as scheduled, offering actionable feedback and tailored support. 
19. Advocate for staff needs while balancing operational priorities. 

Financial 

1. Assist with the preparation of the annual operating budget and projections for the property  
2. Review monthly operating results with supervisor and accounting and assist with the preparation of written variance reports.  
3. Work with the Accounting Department to ensure compliance with applicable regulations, rent and charges are collected, and reports completed according to deadlines. 
4. Prepare purchase orders and approve expenditures within specified budgetary guidelines.  Review, understand, analyze, and make recommendations for vendor contracts.  

Community Relations 

1. Coordinate with other community agencies, and communicate needs, problems, and suggestions to those agencies. 
2. Maintain good relations with neighboring business owners and residents as well as the local community council. 
3. Participate in appropriate outreach activities, including NAHRO, Utah Housing Coalition, Utah Apartment Association, Utah Housing Corporation and other organizations.  

Other duties as assigned.  

 EDUCATION AND EXPERIENCE                                          

1. Experience working with diverse populations preferred 
2. Three years’ experience in property management required 
3. Supervisory experience required 
4. Bachelor’s degree preferred 
5. Strong LITHC/Section 42 background preferred 
6. Tax Credit Compliance certification preferred 

REQUIRED SKILLS AND ABILITIES 

1. Ability to work well with low-income families, individuals and people with disabilities. 
2. Knowledge of Low-Income Housing Tax Credit program, U.S. Department of Housing and Urban Development regulations as they relate to housing programs for low-income populations. 
3. Ability to analyze, evaluate and act on issues and/or problems, reaching sound conclusions and taking appropriate action. 
4. Possess excellent verbal, written, and interpersonal communication skills, as well as computer skills mainly with spreadsheets and word processing. Experience with RealPage property management software is a plus. 
5. Ability to work through interruptions, need for frequent shifting priorities, and deadlines. 
6. Ability to maintain accurate records and provide information as requested and required. 
7. Ability to work from a Trauma-Informed Care framework.   
8. An understanding of Fair Housing policies.  
9. Demonstrated awareness of and sensitivity to diverse populations. Ability to contribute to the agency’s commitment to enhancing awareness and appreciation of diverse ethnic and cultural heritages.  
10. Must pass a pre-employment background check and drug screen. 

 PHYSICAL AND EQUIPMENT REQUIREMENTS 

• Ability to lift 25 pounds. 
• Ability to move about the office for at least an hour at a time. 
• Requires site visits and use of own vehicle 
• Must provide proof of valid driver’s license and vehicle liability insurance. 
• Requires some evening meetings or travel for conferences and meetings. 
• Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.