Veteran Housing Navigator / Assessor

Salt Lake City, UT

Full Time

Shelter

Entry Level

Who We Are

The Road Home was founded in 1923 and has been a leader in the endeavor to end homelessness for over 100 years. We provide low-barrier emergency shelters, supportive services, and housing-first-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their community.

The Road Home is an Equal Opportunity Employer

Our mission to help people experiencing homelessness is strengthened by a highly qualified team with a variety of perspectives, backgrounds, and experiences. We are committed to fostering a workplace where everyone feels valued, respected, and empowered to contribute their unique strengths.

We welcome applicants from all walks of life who share our passion for ending homelessness, collaboration, and compassion. Together, we can create a supportive environment where every voice is heard, and every person has the opportunity to succeed.

BENEFIT SUMMARY

The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.
Come be part of the solution.
We have a robust, reasonably-priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)

Health Care Plan (Medical, Dental & Vision)
HSA, FSA, HRA (We reimburse part of your deductible!)
Retirement Plan (403B with TRH contribution and match)
FREE Life Insurance for employees
Paid Time Off (Vacation, Sick & 12 Public Holidays)
One Floating Holiday Per Year
Free Short Term & Long Term Disability
Employee Assistance Program
Free Training & Development
Tuition Assistance for a wide variety of classes!
Public Service Loan Forgiveness (PSLF) qualifying agency

Job Summary

The Veteran Housing Navigator/Assessor will assist guests by performing housing searches, coordinating with other housing departments and programs, and connecting guests to relevant resources in the community, as applicable. This position will work primarily with finding new housing leads and encourage property managers / owners to participate in The Road Home programs. The position will be responsible for preparing paperwork and in-person initial and recertification inspections for all tenants. This position requires the ability to communicate with tenants who are unfamiliar with the rent processes, lease agreements and property management concerns, and flexibility in personality and schedule, which may entail working late shifts to engage a highly vulnerable population.

*Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions, so please still apply

*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Location
Pamela Atkinson Resource Center
3380 S 1000 W, South Salt Lake, UT 84119

Reports to
Veteran Housing Manager

Position Status
Full-Time

Grade, Salary Rate
Grade 6, $18.90/hour

FLSA Status
Non-Exempt

Shift
Monday – Friday, 40 hours

Administration

Property manager / owner engagement and cultivation; including but not limited to, calling on open housing units, fostering rapport and positive relationships, education on our program and housing first model, mediate rent and property management issues between tenants and property managers, and maintaining open communication regarding eligibility, rental assistance, client stability, and unit safety.
Maintain and update a spreadsheet of vacant units around Salt Lake County with contact information and application details
Perform housing searches for veteran households, advocating on their behalf and helping them navigate the approval process with clear and consistent messaging following a ‘Housing First’ approach
Provide crisis intervention and engage and encourage housing conversations with clients as necessary; including assessing barriers to housing by helping clients get access to housing related services such as rides to view apartments, assist in filling out apartment applications, etc.
Working closely with SSVF team members to assist with accessing safe, affordable housing placements for individuals according to their needs; including attending outreach hours to assist with targeting low-income veteran families experiencing homelessness in Salt Lake County, providing weekly leads for available units, and tailoring housing searches to the specific needs of veterans in the community as needed
Become familiar with rental assistance funding sources
Identify affordable housing units and screen them to determine program eligibility for SSVF assistance by completing unit inspections, unit recertifications, and landlord paperwork
Conduct follow up calls/visits with SSVF approved veterans to ensure they are supported in reaching their housing stability goals
Notify and coordinate between SSVF teams, veteran households, and property managers on required documentation, upcoming inspections, necessary unit re-inspections, upcoming unit recertifications, and general funding capacity and/or limits
Complete programmatic requirements daily, including data quality, record keeping, and documentation management
Use organizational skills and attention to detail to focus on problem-solving, including engaging and encouraging housing conversations with veterans and their families in crisis
Develop, foster, and maintain relationships with key partner agencies, landlords and property managers, and the local Veterans Administration
Attend and contribute to internal and external meetings including but not limited to: Salt Lake Valley Coalition to End Homelessness Core Function groups, Community Triage Group and Veteran Community Triage meetings, and inter-department collaboration meetings.
Communicate and coordinate closely with the Veteran Manager and Veteran Outreach Supervisor on all aspects of program operations, team dynamics, and veteran supports and resources; including program fidelity, documentation accuracy, and intra-agency collaborations.

Promoting Best Practice

Demonstrates awareness and desire to understand diverse populations, including an ability to contribute to the agency’s commitment to enhancing awareness and appreciation of diverse ethnic and cultural heritages
Ability to contribute to the Agency’s commitment to enhancing awareness and appreciation alongside adhering to and believing in the mission of The Road Home
Willingness to understand that housing first, harm reduction, low barrier access to resources is best practice and essential to our mission at The Road Home.
Ability to set and maintain good boundaries, using Trauma-Informed Care as a guideline
Other duties as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

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A “disabled veteran” is one of the following:
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An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

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