Accounts Payable / Accounts Receivable Clerk

Who We Are

The Road Home was founded in 1923 and has been a leader in ending homelessness for over 100 years. We provide emergency shelters, supportive services, and housing-focused-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their communities. 

The Road Home is an Equal Opportunity Employer

The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.
Come be part of the solution.
We have a robust, reasonably-priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)

• Health Care Plan (Medical, Dental & Vision)
• HSA, FSA, HRA (We reimburse part of your deductible!)
• Retirement Plan (403B with TRH contribution and match)
• FREE Life Insurance for employees
• Paid Time Off (Vacation, Sick & 12 Public Holidays)
• One Floating Holiday Per Year
• Free Short Term & Long Term Disability
• Employee Assistance Program
• Free Training & Development
• Tuition Assistance for a wide variety of classes!
• Public Service Loan Forgiveness (PSLF) qualifying agency

Job Summary 

The Accounts Payable (AP)/Accounts Receivable (AR) Clerk supports the Finance & Accounting (F&A) department by accurately processing day-to-day accounts payable and accounts receivable transactions. This role is responsible for invoice entry, payment processing, deposit support, reimbursements, and maintaining complete and well-organized financial documentation in accordance with agency policies and internal controls. The AP/AR Clerk works closely with accounting staff and agency departments to resolve discrepancies, respond to inquiries, and support month-end close, audits, and grant-related reporting in a mission-driven nonprofit environment. 

*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. 

*This is an in-person position. Following the first 6 months of employment,  F&A staff are permitted to work from home up to two days per week, but are otherwise expected to be in office at the HQ site (1415 S. Main Street, Salt Lake City, UT 84115). 

Location
Headquarters 

Reports to
AP/AR Accountant

Position Status
Full-Time

Shift
Monday-Friday, 40 Hours

Pay Grade and Starting Rate
Grade 7/$20.04

FLSA Status
Non-Exempt

Essential Duties and Responsibilities 

1. Process vendor invoices accurately and timely, ensuring proper coding, approvals, and supporting documentation in accordance with agency policies and internal controls. 
2. Enter accounts payable transactions into the accounting system, including invoices, credit memos, and adjustments. 
3. Prepare and process regular payment batches (ACH and check) following established approval workflows. 
4. Review, code, and record credit card transactions, ensuring receipts and documentation are complete and compliant. 
5. Process employee reimbursement and advance requests, verifying required documentation and adherence to agency policies. 
6. Maintain accurate and up-to-date vendor records, including W-9s, banking information, and compliance verification (e.g., SAM.gov). 
7. Respond to vendor inquiries and assist in resolving payment discrepancies in a timely and professional manner. 
8. Assist with accounts receivable activities, including identifying, recording, and applying incoming payments, donations, and grant receipts. 
9. Support deposit preparation and processing, including remote and/or physical deposits. 
10. Enter non-government AR billings, such as tenant rent and related subsidies, and maintain accurate receivable records. 
11. Prepare and distribute routine AP and AR reports for review by accounting leadership. 
12. Maintain organized and complete AP/AR documentation to support audits, grant reporting, and internal reviews. 
13. Assist with month-end and year-end close activities related to AP/AR, including reconciliations and supporting schedules. 
14. Provide responsive, customer-focused support to agency staff regarding invoice status, reimbursements, and payment questions. 

Professional Responsibilities and Expectations  

1. Follow direction, priorities, and guidance provided by the Staff Accountant, Senior Accountant, or Controller. 
2. Participate in onboarding, training, and ongoing instruction related to accounting systems, procedures, and internal controls. 
3. Promptly escalate discrepancies, unusual transactions, or policy questions to supervisory staff. 
4. Cooperate with review, approval, and sample testing of AP/AR transactions as part of internal control and compliance processes. 
5. Apply feedback and corrective guidance to continuously improve accuracy, timeliness, and compliance. 
6. Communicate proactively regarding workload, deadlines, and potential issues that may impact AP/AR processing. 
7. Maintain confidentiality, professionalism, and discretion when handling sensitive financial and personnel information. 
8. Attend mandatory agency trainings, including Trauma-Informed Care, Housing Focused, De-escalation, Suicide Prevention, CPR, and more.  
9. Participate in emergency drills and environmental safety activities, as required. 
10. Follow all agency protocols for security, safety, and sanitation to maintain a clean and secure environment for guests and staff. 
11. Maintain regular and reliable attendance as an essential function of this position. 
12. *Other duties as assigned. 

*Reasonable accommodations may be considered to enable all individuals to perform these essential functions, so please still apply. 

Promoting Best Practice 

• Actively engage with and honor the unique backgrounds, identities, and experiences of all individuals we serve.  
• Advance the agency’s commitment to honoring diverse ethnic and cultural heritages through daily actions that foster genuine belonging.  
• Implement Housing Focused principles, risk management strategies, and high-access services as foundational to our mission. 
• Maintain healthy boundaries using trauma-informed approaches in all interactions. 

*Must pass a pre-employment background check and drug screening.  

Education and Experience 

• Experience working with diverse and/or vulnerable populations is preferred. 
• High school diploma or equivalent required; associate degree in accounting or a related field preferred. 
• A minimum of 2 to 4 years of experience in accounting, bookkeeping, or clerical finance roles. 
• Basic understanding of accounting principles and financial recordkeeping. 
• Proficiency in Microsoft Office applications, including Excel and Word, and general computer literacy preferred.  
• Experience using accounting software required; NetSuite experience preferred. 
• Experience working with grants, government contracts, and/or restricted funding preferred. 
• Prior experience in a nonprofit or human services organization preferred. 

Skills and Expectations 

1. Strong attention to detail, ensuring accurate data entry and reliable financial records with minimal need for correction. 
2. Ability to collaborate effectively with finance staff, program teams, and external partners. 
3. Customer-service oriented approach when responding to staff, management, and third-party inquiries with professionalism and respect. 
4. Ability to navigate difficult situations with professionalism and compassion.  
5. Ability to maintain confidentiality and handle sensitive financial and organizational information with discretion. 
6. Strong organizational skills, including file management, documentation, and general office procedures such as data compilation, correspondence, and phone communication. 
7. Ability to manage multiple tasks, meet deadlines, and maintain well-organized records in a fast-paced environment. 
8. Problem-solving skills to identify, investigate, and resolve discrepancies while proposing appropriate solutions. 
9. Strong interpersonal skills and ability to work with diverse populations. 
10. Provide thoughtful and attentive customer service by communicating clearly and handling difficult situations with professionalism, patience, and empathy. 
11. Use basic computer programs (email, spreadsheets, and more) and have strong computer skills. 
12. Ability to accept supervision, direction, and feedback with openness. 
13. Communicate clearly and effectively with clients, coworkers, and supervisors using verbal and written communication. 

Physical and Equipment Requirements 

• Ability to lift and move heavy items up to 15 pounds.  
• Ability to sit, stand, and move for at least an hour at a time or more.