Housing Advocate Team Lead - Family Interim Non-Congregate Children Housing

South Salt Lake, UT

Full Time

Entry Level

WHO WE ARE

The Road Home was founded in 1923 and has been a leader in the endeavor to end homelessness for over 100 years. We provide low-barrier emergency shelters, supportive services, and housing-first-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their community.

The Road Home is an Equal Opportunity Employer

Our mission to help people experiencing homelessness is strengthened by a highly qualified team with a variety of perspectives, backgrounds, and experiences. We are committed to fostering a workplace where everyone feels valued, respected, and empowered to contribute their unique strengths.

We welcome applicants from all walks of life who share our passion for ending homelessness, collaboration, and compassion. Together, we can create a supportive environment where every voice is heard, and every person has the opportunity to succeed.

BENEFITS SUMMARY

The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.

Come be part of the solution.

We have a robust, reasonably priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)

Health Care Plan (Medical, Dental & Vision)
HSA, FSA, HRA (We reimburse part of your deductible!)
Retirement Plan (403B with TRH contribution and match)
FREE Life Insurance for employees
Paid Time Off (Vacation, Sick & 12 Public Holidays)
One Floating Holiday Per Year
Free Short Term & Long-Term Disability
Employee Assistance Program
Free Training & Development
Tuition Assistance for a wide variety of classes!
Public Service Loan Forgiveness (PSLF) qualifying agency

JOB SUMMARY

The Road Home seeks a highly motivated individual who is committed, compassionate, willing to be challenged, and who wants to make a difference in the lives of others. We, at The Road Home, believe that the people we serve deserve our best every day. This Housing Advocate will be located at The Road Home’s Family Interim Non-Congregate Housing (FINCH) crisis services and shelter program, serving up to 85 families daily. They will provide high-quality services to individuals seeking shelter at FINCH. This position will work as part of a cohesive team of Housing Advocates to ensure a safe, supportive, trauma-informed environment.

*Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions, so please still apply

*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Positions Available

Position Status

Full-Time

Location

Family Interim Non-Congregate Children Housing (FINCH)

Reports to

Shift Supervisor

Shift

Day Shift (7:00am-3:30pm),
Swing Shift (3:00pm-11:30pm)
Graveyard Shift (11:00pm-7:30am)

Grade and starting salary

Grade 5, $17.85/hour

FLSA Status

Non-Exempt

EEO Class

Administrative Support Workers

JOB DUTIES

You Will:

Provide quality customer service to our guests, who may be in need of resources in addition to a warm bed for the night.
Monitor and help regulate activities at the Resource Center, ensuring rules and procedures are followed by both staff and guests.
Provide clear and specific information and instruct guests of Resource Center rules/procedures in a kind, compassionate, and trauma-informed way.
Assist in maintaining a clean and safe facility, identifying special needs and referring needs to supervisor.
Assist in resolving conflicts that may arise among guests.
Delegate tasks in a fair manner to ensure needs of facility are met. This can include Incident Reports; rounds and tracking; daily counts; intake support and other duties as necessary.
Write incident reports where appropriate, maintain records of guest stays, and maintain accurate shelter documentation.
Answer phones, take messages and respond to the public.
Provide occasional crisis intervention and emergency interface with community resources such as EMS and law enforcement.
Provide assistance and support to the Shift Supervisor and act as lead staff in the absence of the Supervisor.
Operate as part of a team that strives to serve the homeless in our community.
Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.
Other duties as assigned.

Promoting Best Practice

Demonstrates awareness and desire to understand diverse populations
Ability to contribute to the Agency’s commitment to enhancing awareness and appreciation
Willingness to understand that housing first, harm reduction, low barrier access to resources is best practice and essential to our mission at The Road Home.
Ability to set and maintain good boundaries, using Trauma-Informed Care as a guideline

*Other duties as assigned

Education and Experience

High School Diploma or GED required
Experience working with diverse populations preferred.

Required Skills and Abilities

Strong interpersonal skills and ability to work with diverse populations.
Excellent writing and documentation skills.
Willing to be a proactive member of a team.
Ability to work from a Trauma-Informed Care framework.
Familiarity with the Housing First philosophy.
Ability to work with community partners.
Self-starter and self-directed.
Ability to accept direction from Supervisor.
Excellent organizational skills and strong computer skills.
Demonstrated awareness of and sensitivity to diverse populations. Ability to contribute to the agency’s commitment to enhancing awareness and appreciation of diverse ethnic and cultural heritages.
Must pass a pre-employment background check and drug screen.

Physical and Equipment Requirements

Must be able to stand, sit and walk for at least an hour at a time.
Must be able to lift at least 25 pounds.

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