Mail Coordinator

Salt Lake City, UT

Full Time

Shelter

Entry Level

Who We Are

The Road Home was founded in 1923 and has been a leader in ending homelessness for over 100 years. We provide emergency shelters, supportive services, and housing-focused-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their communities.

The Road Home is an Equal Opportunity Employer

Our mission to help people experiencing homelessness is strengthened by a highly qualified team with a variety of perspectives, backgrounds, and experiences. We are committed to fostering a workplace where everyone feels valued, respected, and empowered to contribute their unique strengths.

We welcome applicants from all walks of life who share our passion for ending homelessness, collaboration, and compassion. Together, we can create a supportive environment where every voice is heard, and every person has the opportunity to succeed.

BENEFIT SUMMARY

The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.
Come be part of the solution.
We have a robust, reasonably-priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)

Health Care Plan (Medical, Dental & Vision)
HSA, FSA, HRA (We reimburse part of your deductible!)
Retirement Plan (403B with TRH contribution and match)
FREE Life Insurance for employees
Paid Time Off (Vacation, Sick & 12 Public Holidays)
One Floating Holiday Per Year
Free Short Term & Long Term Disability
Employee Assistance Program
Free Training & Development
Tuition Assistance for a wide variety of classes!
Public Service Loan Forgiveness (PSLF) qualifying agency

*Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions, so please still apply

*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Job Summary

The Mail Coordinator will be responsible for managing our guests' incoming mail, including receiving mail and packages from various postal services, sorting and entering mail into our database, and working alongside the Housing Advocate team to ensure timely delivery of mail to guests. This role is a critical part of providing stability and essential services to guests working to overcome homelessness.

Positions Available
1

Locations
Gail Miller Resource Center (GMRC)
249 Paramount Ave, Salt Lake City UT, 84115

Shift
8:30 AM - 5:00 PM
Monday - Friday

Reports to
Associate Director

Position Status
Full-Time

Grade, Starting Rate
Grade 4, $16.80

FLSA Status
Non-Exempt

Duties and Responsibilities

Sort, file, and distribute client and staff mail in a timely and accurate manner.
Prepare all outgoing mail, ensuring packages and letters are correctly labeled and stamped for accurate delivery.
Support Housing Advocates with mail delivery, storage room operations, and other front desk duties as needed.
Maintain a clean, organized, and clutter-free mail room and storage room.
Pick up mail from the mailbox and drop off outgoing mail to the post office on a regular schedule.
Manage office supply inventory and place orders as needed, with director approval.
Conduct facility tours for clients as required.
Lead the clean team every Wednesday.
Support Housing Advocate Supervisors and Kitchen Manager in managing the sack lunch and work verification approval lists.
File vital documents for clients and coordinate the issuance of these documents with case management.
Provide trauma-informed customer service to all guests, ensuring everyone is treated with respect and dignity.
Attend mandatory agency trainings, including Trauma-Informed Care, Housing Focused, De-escalation, Suicide Prevention, CPR, and more.
Participate in emergency drills and environmental safety activities, as required.
Follow all agency protocols for security, safety, and sanitation to maintain a clean and secure environment for guests and staff.
Maintain regular and reliable attendance as an essential function of this position.

Education and Experience

High school diploma or GED required.
Previous experience working with diverse populations is preferred.
Previous experience working with computers, basic databases, and filing systems preferred.

Skills and Requirements

Demonstrated awareness of, and sensitivity to, diverse populations. Ability to contribute to the Agency’s commitment to enhancing awareness and appreciation of diverse ethnic and culture heritages are particularly valued.
Excellent customer service skills with the ability to communicate effectively and handle difficult situations with professionalism and empathy.
Ability to make sound decisions in a fast-paced environment.
Ability to communicate effectively and handle difficult situations with professionalism, compassion and a high level of customer service.
Strong interpersonal and problem-solving skills.
Willingness to accept supervision and direction as well as constructive feedback.
Reliable and dependable with an attention to detail.
Must pass pre-employment background check and drug screen.
Must have a clean driving record and be insurable on the agency liability policy.

Physical and Equipment Requirements

Ability to move 25 pounds
Ability to stand and/or walk for an hour or more at a time
Must have valid, unexpired driver’s license

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