Housing Advocate Team Lead - Days, Connie Crosby Family Resource Center

Shelter - Midvale, UT - Full Time

Who We Are

The Road Home was founded in 1923 and has been a leader in the endeavor to end homelessness for over 100 years. We provide low-barrier emergency shelters, supportive services, and housing-first-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their community. 

The Road Home is an Equal Opportunity Employer

Diversity, Equity, Inclusion & Belonging (DEIB) is essential to The Road Home’s mission of helping people experiencing homelessness move back into housing. We know that having a more diverse team makes our organization stronger and leads to better experiences and outcomes for the people in our programs.

The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.
Come be part of the solution.
We have a robust, reasonably-priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)

  • Health Care Plan (Medical, Dental & Vision)
  • HSA, FSA, HRA (We reimburse part of your deductible!)
  • Retirement Plan (403B with TRH contribution and match)
  • FREE Life Insurance for employees
  • Paid Time Off (Vacation, Sick & 12 Public Holidays)
  • One Floating Holiday Per Year
  • Free Short Term & Long Term Disability
  • Employee Assistance Program
  • Free Training & Development
  • Tuition Assistance for a wide variety of classes!
  • Public Service Loan Forgiveness (PSLF) qualifying agency

JOB SUMMARY

The Lead Housing Advocate will perform various duties relating to working with poverty and vulnerable populations. This team member will work in a homeless resource system that provides emergency shelter and resources to over 250 individuals nightly. We, at The Road Home, believe that the people we have the privilege to serve deserve our best every day. Working at The Road Home is an amazing opportunity to make a difference in our community and to help change the lives of others. 

*Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions, so please still apply 

*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. 

Location
Connie Crosby Family Resource Center

Reports to
Housing Advocate Supervisor

Position Status
Full-Time

Shift
Days, 7:00 am - 3:30 pm 

Grade and Starting Salary 
Grade 5, $17.85

FLSA Status (Estado FLSA)
Non- Exempt

Job Duties 

  1. Provide quality customer service to our guests, who may be in need of resources in addition to a warm bed for the night. 
  2. Monitor and help regulate activities at the Resource Center, ensuring rules and procedures are followed by both staff and guests. 
  3. Provide clear and specific information and instruct guests of Resource Center rules/procedures in a kind, compassionate, and trauma-informed way.  
  4. Assist in maintaining a clean and safe facility, identifying special needs and referring needs to supervisor. 
  5. Assist in resolving conflicts that may arise among guests. 
  6. Delegate tasks in a fair manner to ensure needs of facility are met.  This can include Incident Reports; rounds and tracking; daily counts; intake support and other duties as necessary.   
  7. Write incident reports where appropriate, maintain records of guest stays, and maintain accurate shelter documentation. 
  8. Answer phones, take messages and respond to the public. 
  9. Provide occasional crisis intervention and emergency interface with community resources such as EMS and law enforcement. 
  10. Provide assistance and support to the Shift Supervisor and act as lead staff in the absence of the Supervisor.  
  11. Operate as part of a team that strives to serve the homeless in our community. 
  12. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions. 
  13. Other duties as assigned.  

Promoting Best Practice 

  • Demonstrates awareness and desire to understand diverse populations 
  • Ability to contribute to the Agency’s commitment to enhancing awareness and appreciation 
  • Willingness to understand that housing first, harm reduction, low barrier access to resources is best practice and essential to our mission at The Road Home. 
  • Ability to set and maintain good boundaries, using Trauma-Informed Care as a guideline 

*Other duties as assigned 

Education and Experience 

High School Diploma or GED required 

Required Skills and Abilities 

  1. Demonstrate awareness of, and sensitivity to, diverse populations.  Ability to contribute to the Agency’s commitment to enhancing awareness and appreciation of diverse ethnic and culture heritages are particularly valued. 
  2. Excellent customer service skills. 
  3. Able to communicate effectively and handle difficult situations with professionalism, compassion and from a Trauma-Informed Care perspective. 
  4. Ability to exercise proper discretion and independent judgment to make quick decisions, occasionally without immediate direction or supervision.  
  5. Knowledge of internal and community resources.  
  6. Flexibility, enthusiasm, and a commitment to make a difference.  
  7. Ability to actively listen, empathize, and offer support to guests. 
  8. Ability to work independently and use sound judgment within the Trauma-Informed framework to make decisions.  
  9. Desire to inspire, motivate and support staff and guests. 
  10. Understanding of the Housing First philosophy. Willingness to have conversations with guests about housing.  
  11. Good computer skills. 
  12. Willingness to accept supervision, direction, and constructive feedback. 
  13. Creativeness in problem-solving.  
  14. Reliability and dependability. 
  15. Attends work on a regular and predictable basis. 
  16. Must pass a pre-employment background check and drug screen. 

Physical and Equipment Requirements 

  • Must be able to stand, sit and walk for at least an hour at a time. 
  • Must be able to lift at least 25 pounds. 
Apply: Housing Advocate Team Lead - Days, Connie Crosby Family Resource Center
* Required fields
First name*
Last name*
Email address*
Location
Phone number*
Resume*

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or paste resume

Paste your resume here or attach resume file

What is your preferred name?
What are your pronouns?
Do you have experience working with diverse and/or vulnerable populations? If so, how many years of experience do you have?*
Have you ever been employed by The Road Home previously? **
How did you hear about this position? If you were referred by a Road Home employee, please provide their first and last name.*
Do you have any relatives who currently work for The Road Home?*
If you answered YES to the previous question, please list your relatives first and last name here:
Can you work at least one weekend day?*
Which shift(s) are you interested in working?*
Which facility are you MOST interested in?*
The following questions are entirely optional.
To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Gender
Race/Ethnicity
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status
I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER
Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:
YES, I HAVE A DISABILITY, OR HAVE HAD ONE IN THE PAST
NO, I DO NOT HAVE A DISABILITY AND HAVE NOT HAD ONE IN THE PAST
I DO NOT WANT TO ANSWER

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Name Date
Human Check*