Interim Family Engagement Supervisor

What is an interim position?

An interim leadership position is a temporary assignment, providing an opportunity to utilize your skills and experience in a new capacity while maintaining the security of your original role. This means your previous position is held for your return, promoting continuity and stability while offering a chance to expand your skills. This is a developmental opportunity designed to broaden your expertise and contribute to the organization's success during a transitional phase. Interim roles are a great way for employees to get additional experience in a new role, including developing leadership skills, managing teams or projects, running meetings and communicating with community partners, and many more types of experiences, depending on the position. 

You are not at risk of losing your previous position at the end of the interim period; the position you came from will be yours to return to at the end of the interim position. Please note: having an interim role does not mean the employee is guaranteed the position on a permanent basis after the interim period is done. ​If at the end of the interim period the position is posted for hire, you will have the opportunity to apply. 

Who We Are

The Road Home was founded in 1923 and has been a leader in ending homelessness for over 100 years. We provide emergency shelters, supportive services, and housing-focused-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their communities. 

The Road Home is an Equal Opportunity Employer

Our mission to help people experiencing homelessness is strengthened by a highly qualified team with a variety of perspectives, backgrounds, and experiences. We are committed to fostering a workplace where everyone feels valued, respected, and empowered to contribute their unique strengths.

We welcome applicants from all walks of life who share our passion for ending homelessness, collaboration, and compassion. Together, we can create a supportive environment where every voice is heard, and every person has the opportunity to succeed.

BENEFIT SUMMARY

The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.
Come be part of the solution.
We have a robust, reasonably-priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)

• Health Care Plan (Medical, Dental & Vision)
• HSA, FSA, HRA (We reimburse part of your deductible!)
• Retirement Plan (403B with TRH contribution and match)
• FREE Life Insurance for employees
• Paid Time Off (Vacation, Sick & 12 Public Holidays)
• One Floating Holiday Per Year
• Free Short Term & Long Term Disability
• Employee Assistance Program
• Free Training & Development
• Tuition Assistance for a wide variety of classes!
• Public Service Loan Forgiveness (PSLF) qualifying agency

Job Summary 

The Family Engagement Supervisor will oversee a team of Family Engagement Specialists at the Family Interim Non-Congregate Housing (FINCH) Resource Center who will be the first point of contact for new families referred to FINCH. They will be responsible for the coordination and prioritization of referrals from the community and within the agency for FINCH. This position requires a high degree of compassion, problem solving skills, and respect for guests as you monitor sensitive personal data and work with families to help them find the resources they need to step out of homelessness and back into the community. 

*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. 

*This is an in-person position that requires travel between various resource centers and shelters.  

Location

Reports to
Supportive Services Manager

Position Status
Full-Time

Shift
40 Hours, Varies

Pay Grade and Starting Salary
Grade 8, $22.05/hour

FLSA Status
Exempt

Essential Duties and Responsibilities 

1. Manage intake tracking system and ensure timely response for referred clients to FINCH. 
2. Collaborate with external partners and referral sources through email, phone, Teams, and other means of communication to ensure positive relationships, understanding of referral process, and FINCH eligibility requirements.  
3. Work with Resource Center team to ensure efficient room turnover workflow. 
4. Coordinate bed availability and help coordinate room changes. 
5. Develop positive relationships with partners, guests, and other staff, fostering a cohesive team environment. 
6. Complete intakes when families enter shelter and ensure accuracy and completeness of data collected. 
7. Help families access resources in community and creatively problem solve plans to move into stable housing and increase family resources and overall stability. 
8. Collaborate with clients and other members of the Services team to establish funding eligibility for new families. 
9. Orient new families to shelter with trauma-informed approach, review shelter rules and in-shelter resources available to guests. 
10. Gather documents and create guest files for use in multiple departments. 
11. Attend mandatory agency trainings, including Trauma-Informed Care, Housing Focused, De-escalation, Suicide Prevention, CPR, and more.  
12. Participate in emergency drills and environmental safety activities, as required. 
13. Follow all agency protocols for security, safety, and sanitation to maintain a clean and secure environment for guests and staff. 

*Other duties as assigned. 

*Reasonable accommodations may be considered to enable all individuals to perform these essential functions, so please still apply. 

Crisis Management 

1. Utilizing the training we provide to jump into high stress situations in an effective and trauma-informed way. 
2. Collaborate with the crisis clinician on individuals with a variety of mental health issues. 
3. Ability to accept direction and constructive feedback from Supervisor. 
4. Provide direct, trauma-informed case management services to guests, including crisis intervention, outreach, ongoing assessments, goal setting, creative problem solving, agency and community resource utilization, and network building. 
5. Ability to set and maintain good boundaries, using Trauma-Informed Care as a guideline. 

Supervisor Duties and Responsibilities  

1. Model trauma-informed leadership in all interactions with staff and guests. 
2. Provide clear, constructive feedback to staff regularly, fostering growth and accountability. 
3. Hire, train, mentor, and support team members through hands-on guidance and resource sharing.  
4. Delegate tasks effectively while ensuring equitable distribution of workload. 
5. Resolve conflicts promptly and professionally, using de-escalation techniques and leading difficult conversations with kindness and directness.  
6. Uphold agency policies consistently and lead by example. 
7. Conduct regular one-on-one meetings with employees to exchange feedback, actively listen, and address professional development needs. 
8. Develop and implement performance improvement plans and other corrective actions when needed, with measurable goals, equipping staff with the tools and guidance to achieve success. 
9. Collaborate cross-departmentally to align team goals with organizational mission. 
10. Monitor and ensure completion of all mandatory trainings, while maintaining accurate participation records. 
11. Track and report on team performance metrics (attendance, outcomes, etc.), as needed. 
12. Perform employee evaluations as scheduled, offering actionable feedback and tailored support. 
13. Advocate for staff needs while balancing operational priorities. 
14. Manage the Lethality Assessment Program (LAP) spreadsheet and necessary follow up. 

Promoting Best Practice 

• Actively engage with and honor the unique backgrounds, identities, and experiences of all individuals we serve.  
• Advance the agency’s commitment to honoring diverse ethnic and cultural heritages through daily actions that foster genuine belonging.  
• Implement Housing Focused principles, risk management strategies, and high-access services as foundational to our mission. 
• Maintain healthy boundaries using trauma-informed approaches in all interactions. 

*Must pass a pre-employment background check and drug screening.  

Education and Experience 

• Experience working with diverse and/or vulnerable populations is preferred.  
• Lived, work or volunteer experience preferred or a degree in a related field. 

Skills and Expectations  

1. Strong interpersonal skills and ability to work with diverse populations. 
2. Provide thoughtful and attentive customer service by communicating clearly and handling difficult situations with professionalism, patience, and empathy. 
3. Use basic computer programs (email, spreadsheets, and more) and have basic computer skills. 
4. Ability to accept supervision, direction, and feedback with openness. 
5. Be reliable, dependable, and consistent in attendance.  

Physical and Equipment Requirements 

• Ability to lift and move heavy items up to 25 lbs 
• Ability to sit, stand, and move for at least an hour at a time or more.  
• Ability to bend, squat, kneel, twist, push, and pull to perform job functions. 
• Ability to use stairs or steps. 
• Must be at least 21 years old, have a valid, unexpired driver’s license, and the ability to drive a vehicle, as needed.