Housing Advocate - Dorm Lead, Pamela Atkinson Resource Center

Shelter - Salt Lake City, UT - Full Time

Who We Are

The Road Home was founded in 1923 and has been a leader in the endeavor to end homelessness for over 100 years. We provide low-barrier emergency shelters, supportive services, and housing-first-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their community. 

The Road Home is an Equal Opportunity Employer

Diversity, Equity, Inclusion & Belonging (DEIB) is essential to The Road Home’s mission of helping people experiencing homelessness move back into housing. We know that having a more diverse team makes our organization stronger and leads to better experiences and outcomes for the people in our programs.

The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.
Come be part of the solution.
We have a robust, reasonably-priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)

  • Health Care Plan (Medical, Dental & Vision)
  • HSA, FSA, HRA (We reimburse part of your deductible!)
  • Retirement Plan (403B with TRH contribution and match)
  • FREE Life Insurance for employees
  • Paid Time Off (Vacation, Sick & 12 Public Holidays)
  • One Floating Holiday Per Year
  • Free Short Term & Long Term Disability
  • Employee Assistance Program
  • Free Training & Development
  • Tuition Assistance for a wide variety of classes!
  • Public Service Loan Forgiveness (PSLF) qualifying agency

*Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions, so please still apply 

*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. 

Job Summary 

As a Housing Advocate, you perform a wide variety of duties relating to working with these vulnerable populations. As a TRH employee you will be a part of a homeless shelter system that provides emergency shelter to over 1,000 individuals nightly, and permanent supportive housing to over 1,700 individuals each day. Working here, you will have an opportunity to assist people who are rebuilding their lives. 

Location 
Pamela Atkinson Resource Center (PARC)

Reports to 
Housing Advocate Supervisor

Position Status 
Full-Time

Shift 
Varies

Grade and Starting Salary 
Grade 5/$17.85/hour

FLSA Status
Non-Exempt

As an Advocate, you will: 

  1. Provide quality customer service to our clients who may be in need of resources in addition to a warm bed for a night, greeting them warmly and addressing their inquiries professionally.  
  2. Be stationed at the front desk, responsible for monitoring all activity in the lobby, building entrance, and surrounding area. De-escalate and relay any issues or concerns, such as client conflicts, excessive trash, shopping carts, or interactions with neighbors, to staff and management to ensure timely resolution.  
  3. Observe and help regulate activities at the shelter, ensuring rules and procedures are followed. 
  4. Provide clear and specific information to residents and instruct residents of shelter rules, procedures and available resources. 
  5. Assist in maintaining a clean and safe facility, identifying special needs, and referring needs to supervisor. This includes basic cleaning responsibilities such as sweeping, mopping, cleaning bio spills, and ensuring workspaces are tidy and prepared for the next shift, among other duties as needed. 
  6. Answer phones, take messages, and respond to the public in a courteous and informative manner. 
  7. Work with the rest of the team to ensure continuous monitoring of clients coming in and out, checking clients off the BMR (Bed Management Report) as needed.  
  8. Operate as part of a team that strives to serve the unsheltered in our community. 
  9. Follow the instructions of the Shift Supervisor/Lead. 

As an Advocate, you will be trained to: 

  1. Assist in resolving conflicts that may arise among residents. 
  2. Write incident reports where appropriate. Maintain records of resident stays and maintain an accurate shelter log. 
  3. Provide occasional crisis intervention and emergency interface with community resources such as EMS and law enforcement. 

Promoting Best Practice 

  • Demonstrates awareness and desire to understand diverse populations 
  • Ability to contribute to the Agency’s commitment to enhancing awareness and appreciation of diverse ethnic and cultural heritages. 
  • Willingness to understand that housing first, harm reduction, and low barrier access to resources is best practice and essential to our mission at The Road Home. 
  • Ability to set and maintain good boundaries, using Trauma-Informed Care as a guideline 

*Other duties as assigned 

Must pass a pre-employment background check and drug screen.  

Education and Experience 

  • High School Diploma or GED required. 

What will make you a successful Advocate  

  • Have excellent customer service skills with the ability to communicate effectively and handle difficult situations with professionalism and empathy. 
  • Be able to multitask and remain calm in demanding and unpredictable situations. 
  • Have good computer skills. 
  • Be able to make sound decisions. 
  • Be open to learning how to achieve exceptional boundary-setting skills and demonstrate the ability to set and maintain appropriate boundaries with guests. 
  • Have the ability to be culturally responsive and work with clients from different racial, socio-economic, and ethnic communities with respect and openness. 
  • Demonstrate an awareness of and sensitivity to diverse populations. Ability to contribute to the agency’s commitment to enhancing awareness and appreciation of diverse ethnic and cultural heritages. 
  • Be willing to accept supervision and direction as well as constructive feedback. 
  • Have the desire and ability to work as part of a diverse and dynamic team. 
  • Be reliable and dependable. 
  • Be willing to learn and develop the ability to work from a Trauma-Informed Care framework. 
  • Familiarity with the Housing First philosophy. 

Physical and Equipment Requirements 

  • Ability to lift 25 pounds 
  • Ability to stand and/or walk for an hour or more at a time 
Apply: Housing Advocate - Dorm Lead, Pamela Atkinson Resource Center
* Required fields
First name*
Last name*
Email address*
Location
Phone number*
Resume*

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or paste resume

Paste your resume here or attach resume file

What is your preferred name?
What are your pronouns?
Do you have experience working with diverse and/or vulnerable populations? If so, how many years of experience do you have?*
Have you ever been employed by The Road Home previously? **
How did you hear about this position? If you were referred by a Road Home employee, please provide their first and last name.*
Do you have any relatives who currently work for The Road Home?*
If you answered YES to the previous question, please list your relatives first and last name here:
Can you work at least one weekend day?*
Which shift(s) are you interested in working?*
Which facility are you MOST interested in?*
The following questions are entirely optional.
To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Gender
Race/Ethnicity
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status
I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER
Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:
YES, I HAVE A DISABILITY, OR HAVE HAD ONE IN THE PAST
NO, I DO NOT HAVE A DISABILITY AND HAVE NOT HAD ONE IN THE PAST
I DO NOT WANT TO ANSWER

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Name Date
Human Check*