The Road Home

Veterans Case Manager

Shelter - Salt Lake City, UT - Full Time

Who We Are

The Road Home was founded in 1923 and has been a leader in the endeavor to end homelessness for over 100 years. We provide low-barrier emergency shelters, supportive services, and housing-first-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their community. 

The Road Home is an Equal Opportunity Employer

Our mission to help people experiencing homelessness is strengthened by a highly qualified team with a variety of perspectives, backgrounds, and experiences. We are committed to fostering a workplace where everyone feels valued, respected, and empowered to contribute their unique strengths.

We welcome applicants from all walks of life who share our passion for ending homelessness, collaboration, and compassion. Together, we can create a supportive environment where every voice is heard, and every person has the opportunity to succeed.

BENEFIT SUMMARY

The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.
Come be part of the solution.
We have a robust, reasonably-priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)

  • Health Care Plan (Medical, Dental & Vision)
  • HSA, FSA, HRA (We reimburse part of your deductible!)
  • Retirement Plan (403B with TRH contribution and match)
  • FREE Life Insurance for employees
  • Paid Time Off (Vacation, Sick & 12 Public Holidays)
  • One Floating Holiday Per Year
  • Free Short Term & Long Term Disability
  • Employee Assistance Program
  • Free Training & Development
  • Tuition Assistance for a wide variety of classes!
  • Public Service Loan Forgiveness (PSLF) qualifying agency

Job Summary 

The Veteran’s Case Manager will work to ensure that any veteran living in homelessness in Salt Lake County is engaged and has access to housing resources. This position will ensure that men, women and families who have served our country and are living at The Road Home, on the streets or in a partnering shelter are supported as they overcome homelessness. The goal of the SSVF program is to provide low-income veterans experiencing homelessness or at-risk of experiencing homelessness with a range of supportive services designed to promote housing stability. The Veteran’s Case Manager will work to identify common barriers faced by veterans and establish strategies and procedures for addressing needs on an agency-wide scale. 

*Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions, so please still apply 

*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. 

Location
Pamela Atkinson's Resource Center

3380 S 1000 W, South Salt Lake, UT 84119

Position Status
Full-Time

Reports To
Veteran Housing Supervisor

Shift
Monday - Friday, 40 hours

Grade, Starting Rate
Grade 6, $18.90/hour

FLSA Status
Non-Exempt

JOB DUTIES

Housing First 

  • Help Veterans experiencing homelessness get into housing. 
  • Assess barriers to housing including helping guests get access to vital documents. 
  • Moving guests and their belongings to their new homes. * 
  • Use agency vehicles to provide transportation for guests. * 
  • Strong belief of the Housing First model. Willingness to initiate and have ongoing conversations with guests about housing. 
  • The ability to engage and encourage housing conversations with guests 

Managing a Case Load 

  • Provide direct case management, including crisis intervention, assessments, goal setting, problem solving, agency and community resources utilization, and network building.     
  • Working with our diverse guests on your set caseload to set housing goals  
  • Engage with all guests during daily open office hours to connect them with resources  
  • Setting healthy Boundaries with guests  
  • De-escalate, empower and advocate for the diverse populations we work with.  
  • Daily collaboration with shelter staff  
  • Seeking out and engaging with community partners to find housing options.  
  • Attended weekly staff/staffing meetings  
  • Keep records, case management notes, and statistical data as required and participate in research and/or special projects as needed. 

Promoting Best Practice 

  • Demonstrates awareness and desire to understand diverse populations.   
  • Ability to contribute to the Agency's commitment to enhancing awareness and appreciation of diverse ethnic and cultural heritages.    
  • Willingness to understand that housing first, harm reduction, low barrier access to resources is best practice and essential to our mission at The Road Home.   
  • Ability to set and maintain good boundaries, using Trauma-Informed Care as a guideline  

*Other duties as assigned 

Required Skills and Abilities 

  • Strong interpersonal skills and ability to work with diverse populations. 
  • Demonstrated awareness of and sensitivity to diverse populations. Ability to contribute to the agency’s commitment to enhancing awareness and appreciation of diverse ethnic and cultural heritages.  
  • Excellent writing and documentation skills. 
  • Willing to be a proactive member of a team. 
  • Ability to work from a Trauma-Informed Care framework.  
  • Familiarity with the Housing First philosophy.  
  • Ability to work with community partners. 
  • Self-starter and self-directed. 
  • Ability to accept direction from Supervisor. &nbsp
  • Excellent organizational skills and strong computer skills. 
  • Must pass a pre-employment background check and drug screen. 


Education and Experience 

  • Lived, work or volunteer experience preferred or a degree in a related field  
  • Experience working or volunteering with diverse populations 

Physical and Equipment Requirements 

  • Ability to move 25 pounds. 
  • Ability to move for at least an hour at a time. 
  • Ability to drive a vehicle. 
Apply: Veterans Case Manager
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  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
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I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
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