The Road Home

Safety and Engagement Specialist

Housing - Salt Lake City, UT - Full Time

Who We Are

The Road Home was founded in 1923 and has been a leader in the endeavor to end homelessness for over 100 years. We provide low-barrier emergency shelters, supportive services, and housing-first-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their community. 

The Road Home is an Equal Opportunity Employer

Diversity, Equity, Inclusion & Belonging (DEIB) is essential to The Road Home’s mission of helping people experiencing homelessness move back into housing. We know that having a more diverse team makes our organization stronger and leads to better experiences and outcomes for the people in our programs.

The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.
Come be part of the solution.
We have a robust, reasonably-priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)

  • Health Care Plan (Medical, Dental & Vision)
  • HSA, FSA, HRA (We reimburse part of your deductible!)
  • Retirement Plan (403B with TRH contribution and match)
  • FREE Life Insurance for employees
  • Paid Time Off (Vacation, Sick & 12 Public Holidays)
  • One Floating Holiday Per Year
  • Free Short Term & Long Term Disability
  • Employee Assistance Program
  • Free Training & Development
  • Tuition Assistance for a wide variety of classes!
  • Public Service Loan Forgiveness (PSLF) qualifying agency

Job Summary 

The Road Home is seeking a highly motivated individual who is committed, compassionate, willing to be challenged, and who wants to make a difference in the lives of others. We are seeking a Safety and Engagement Specialist to work at Palmer Court, a Permanent Supportive Housing property located in Salt Lake City.  The Safety and Engagement Specialist will provide support to the property management and case management teams by engaging residents and their guests who may be engaging in disruptive behaviors at Palmer Court. The Safety and Engagement Specialist will engage in relationship building with security, residents, guests, and those who seek unauthorized shelter at Palmer Court by providing needed resources. In addition, the Safety and Engagement Specialist will lead the Palmer Court team in responding to incidents, assisting with welfare checks, and advising on overall safety of the building. 

*Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions, so please still apply

*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Location
Palmer Court

Position Status
Full-Time

Reports To
Property Manager

Shift
40 hours, Monday-Friday 12:00PM-8:00PM (Flexible)

Grade, Starting Rate
Grade 6, $18.90/hour

FLSA Status
Exempt

Key Job Functions 

  • Take lead on walking the building , parking lot, and perimeter to assess any safety and maintenance issues and reporting back to property management and case management as needed. 
  • Take the lead on monitoring the parking lot for abandoned or unregistered vehicles and initiate towing process  when necessary to keep parking lot clear of these vehicles.  
  • Assist in exiting guests who have been trespassed or are unauthorized to be in the building. Where possible, offering exited guests community resources and support. 
  • Greet and collaborate with law enforcement as they arrive. Direct law enforcement to incidents as well as collect incident reports when possible. 
  • Review cameras when issues have been reported to direct the appropriate entity to the issue.  
  • Respond to fire alarms and direct staff and residents as needed. 
  • Take lead on safety procedures and training with all Staff. Emergency response, AED machines, first aid kits, sharps container and biohazard disposal, etc. 
  • Participate in staffing meetings and coordinate with property management and case management.  
  • In coordination with case management, reach out to identified residents to offer additional support.  
  • Ensure all signage is up-to-date and accurate.  
  • Provide weekly reports on interaction with residents  updates on safety items encountered during the week 

Promoting Best Practice 

  • Demonstrates awareness and desire to understand diverse populations 
  • Ability to contribute to the Agency’s commitment to enhancing awareness and appreciation 
  • Willingness to understand that housing first, harm reduction, low barrier access to resources is best practice and essential to our mission at The Road Home. 
  • Ability to set and maintain good boundaries, using Trauma-Informed Care as a guideline 

*Other duties as assigned 

Education and Experience 

  • High School Diploma or equivalent required. 
  • Previous training and experience working with severe and persistent mental illness and substance use disorders preferred. 
  • Training or experience in de-escalation techniques preferred 

Required Skills and Abilities 

  1. Strong interpersonal skills and ability to work with diverse populations. 
  2. Strong de-escalation and crisis intervention skills 
  3. Excellent writing and documentation skills. 
  4. Willing to be a proactive member of a team. 
  5. Ability to work from a Trauma-Informed Care framework.  
  6. Familiarity with the Housing First philosophy.  
  7. Ability to work with community partners. 
  8. Self-starter and self-directed. 
  9. Ability to accept direction from Supervisor. 
  10. Excellent organizational skills and strong computer skills. 
  11. Demonstrated awareness of and sensitivity to diverse populations. Ability to contribute to the agency’s commitment to enhancing awareness and appreciation of diverse ethnic and cultural heritages.  
  12. Must pass a pre-employment background check and drug screen. 

Physical and Equipment Requirements 

  • Ability to lift and/or move 25 pounds . 
  • Ability to stand and walk for an extended period of time. 
  • Ability to enter guests’ dwellings, including climbing stairs. 
Apply: Safety and Engagement Specialist
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