Case Management Supervisor

WHO WE ARE

The Road Home was founded in 1923 and has been a leader in ending homelessness for over 100 years. We provide emergency shelters, supportive services, and housing-focused-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their communities. 

The Road Home is an Equal Opportunity Employer

Our mission to help people experiencing homelessness is strengthened by a highly qualified team with a variety of perspectives, backgrounds, and experiences. We are committed to fostering a workplace where everyone feels valued, respected, and empowered to contribute their unique strengths.

We welcome applicants from all walks of life who share our passion for ending homelessness, collaboration, and compassion. Together, we can create a supportive environment where every voice is heard, and every person has the opportunity to succeed.

Benefits
The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.
Come be part of the solution.
We have a robust, reasonably-priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)

• Health Care Plan (Medical, Dental & Vision)
• HSA, FSA, HRA (We reimburse part of your deductible!)
• Retirement Plan (403B with TRH contribution and match)
• FREE Life Insurance for employees
• Paid Time Off (Vacation, Sick & 12 Public Holidays)
• One Floating Holiday Per Year
• Free Short Term & Long Term Disability
• Employee Assistance Program
• Free Training & Development
• Tuition Assistance for a wide variety of classes!
• Public Service Loan Forgiveness (PSLF) qualifying agency

Job Summary 

The Case Management Supervisor will provide trauma-informed, guest-driven case management services to individuals experiencing homelessness at The Road Home crisis services and shelter program with the goal of helping them achieve stable housing solutions quickly and efficiently. The Case Management Supervisor will supervise a team of Case Managers through client interactions, administrative needs, and other duties, including but not limited to maintaining professional boundaries, emphasizing teamwork, and creating an environment that fosters growth. The services provided include identifying and engaging with individuals, connecting them with resources in the community that will aid in their transition into housing. The Case Management Supervisor will work within the shelter team to identify common barriers faced by individuals in shelter and help with establishing strategies and procedures for addressing needs on a shelter-wide scale.    


*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

*This is an in-person position.  
 

Location 
Connie Crosby Family Resource Center 

529 9th Ave, Midvale, UT 84047

Reports to 
Supportive Services Manager

Position Status 
Full-Time

Shift 
Monday – Friday, 40 hours/week

Grade and Starting Salary 
Grade 8/ $22.05/HR

FLSA Status
Non-Exempt

Essential Duties and Responsibilities 

1. Assisting our diverse population of guests on your set caseload to establish goals.  
2. Engaging with all guests to connect them with resources and housing options.  
3. Following agency guidelines to create healthy boundaries with guests.  
4. Daily collaboration with all departments promoting a healthy team environment.   
5. Seeking out, engaging, and networking with community partners to find housing options and additional resources.  
6. Attending daily open office hours as a team to interact and provide guests with resources to further their housing goals.   
7. Attending weekly team meetings and contributing to case conferencing conversations.  
8. Keeping accurate records, case management notes, and statistical data as required and participate in special projects as needed.  
9. Attend mandatory agency trainings, including Trauma-Informed Care, Housing Focused, De-escalation, Suicide Prevention, CPR, and more.  
10. Participate in emergency drills and environmental safety activities, as required. 
11. Follow all agency protocols for security, safety, and sanitation to maintain a clean and secure environment for guests and staff. 

*Other duties as assigned. 

*Reasonable accommodations may be considered to enable all individuals to perform these essential functions, so please still apply. 

Crisis Management 

1. Provide direct, trauma-informed case management services to guests, including crisis intervention, outreach, ongoing assessments, goal setting, creative problem solving, using a network of community resources.   
2. Utilizing the training we provide to jump into high stress situations in an effective and trauma-informed way  
3. Assist with de-escalation and crisis intervention with guests in crisis.  
4. Collaborate with the crisis clinician and others to find ways to support individuals with mental and behavioral health barriers.    
5. Ability to set and maintain good boundaries, using Trauma-Informed Care as a guideline.  

Supervisor Duties and Responsibilities  

1. Model trauma-informed leadership in all interactions with staff and guests. 
2. Provide clear, constructive feedback to staff regularly, fostering growth and accountability. 
3. Hire, train, mentor, and support team members through hands-on guidance and resource sharing.  
4. Delegate tasks effectively while ensuring equitable distribution of workload. 
5. Resolve conflicts promptly and professionally, using de-escalation techniques and leading difficult conversations with kindness and directness.  
6. Uphold agency policies consistently and lead by example. 
7. Conduct regular one-on-one meetings with employees to exchange feedback, actively listen, and address professional development needs. 
8. Develop and implement performance improvement plans and other corrective actions when needed, with measurable goals, equipping staff with the tools and guidance to achieve success. 
9. Collaborate cross-departmentally to align team goals with organizational mission. 
10. Monitor and ensure completion of all mandatory trainings, while maintaining accurate participation records. 
11. Track and report on team performance metrics (attendance, outcomes, etc.), as needed. 
12. Perform employee evaluations as scheduled, offering actionable feedback and tailored support. 
13. Advocate for staff needs while balancing operational priorities. 

Promoting Best Practice 

• Actively engage with and honor the unique backgrounds, identities, and experiences of all individuals we serve.  
• Advance the agency’s commitment to honoring diverse ethnic and cultural heritages through daily actions that foster genuine belonging.  
• Implement Housing Focused principles, risk management strategies, and high-access services as foundational to our mission. 
• Maintain healthy boundaries using trauma-informed approaches in all interactions. 

*Must pass a pre-employment background check and drug screening.  

Education and Experience 

• Experience working with diverse and/or vulnerable populations is preferred.  
• Lived, work or volunteer experience preferred or a degree in a related field  

Skills and Expectations 

1. Ability to safely operate an agency vehicle to transport guests. 
2. Use creative problem-solving to help guests overcome housing barriers. 
3. Ability to network and build relationships with community partners to find housing options. 
4. Maintain strong organizational skills for accurate record-keeping and timely case notes. 
5. Demonstrate emotional regulation skills to remain calm and composed during high-pressure situations, maintaining professionalism in all workplace interactions.  
6. Strong interpersonal skills and ability to work with diverse populations. 
7. Provide thoughtful and attentive customer service by communicating clearly and handling difficult situations with professionalism, patience, and empathy. 
8. Use basic computer programs (email, spreadsheets, and more) and have basic computer skills. 
9. Ability to accept supervision, direction, and feedback with openness. 
10. Be reliable, dependable, and consistent in attendance. 

Physical and Equipment Requirements 

• Ability to lift and move heavy items up to 50 pounds.  
• Ability to sit, stand, and move for at least an hour at a time or more.  
• Ability to bend, squat, kneel, twist, push, and pull to perform job functions. 
• Ability to use stairs or steps. 
• Must be at least 21 years old, have a valid, unexpired driver’s license, and the ability to drive a vehicle, as needed.